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Terms & Conditions

Refunds & Shipping Policy

UNOPENED PRODUCTS

Changed your mind? That’s fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 10 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return. To return a product, please contact us to let us know you would like to arrange a product return. We’ll advise the best address for you to send the products to. Pack and seal the item/s in their original shipping package and post them back to us. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser’s credit card.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the courier.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING PRODUCTS (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebodydietetics.com.au

SALE ITEMS (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@thebodydietetics.com.au and send your item to: The Body Dietetics Po Box 7317, Lismore Heights, NSW,  2480 Australia. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.   

SHIPPING

To return your product, mail your product to: The Body Dietetics Po Box 7317, Lismore Heights, NSW,  2480 Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGED OR FAULTY PRODUCTS

We take care to pack your items carefully so that they won’t get damaged in transit. If for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We’ll arrange for the products to be returned to us and a replacement will be sent out to you.

Copyright

This site and its contents are subject to copyright. The copyright is owned by The Body Dietetics (A.B.N. 68 628 214 007), or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Trade Marks

This site includes registered trade marks, and other trade marks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trade marks is strictly prohibited.

 

 

Viruses

The Body Dietetics cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release The Body Dietetics entirely of all responsibility for any consequences of its use.

Spam

We will never knowingly send you electronic messages without your consent.

Use of Cookies

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We use cookies to provide you site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of The Body Dietetics web page.

Third Party Sites

This site may contain links to third party sites. The Body Dietetics is not responsible for the condition or content of those sites as they are not under The Body Dietetics ‘s control. You access those sites and/or use the site’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressed or implied, an endorsement by The Body Dietetics of the sites or the products or services provided on the site.

The Body Dietetics does not permit any linkages to this site without prior permission.

Applicable Law

This site is created and controlled by The Body Dietetics. Your use of this site is governed by, construed and enforced in accordance with the laws of NSW, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of NSW, Australia.

This site may be accessed throughout Australia and overseas. The Body Dietetics makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

Other Sites

The Body Dietetics is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.